1. Introduction

These Website Terms and Conditions ("Terms") govern access to and use of workassist.in, including the website, mobile site, mobile applications, learning management systems, dashboards, communication tools, payment interfaces, content libraries, webinars, communities, events, offline workshops, corporate training services, certification services and related services made available by ZOEYS WORKASSIST PRIVATE LIMITED ("Company", "Platform", "we", "us" or "our").

By accessing, browsing, registering for, purchasing, listing, delivering, attending, downloading from, communicating through or otherwise using the Platform, you confirm that you have read, understood and agreed to be bound by these Terms, the Privacy Policy, Refund and Cancellation Policy, Cookie and Tracking Technologies Policy, Grievance Redressal Policy, Code of Conduct, Certification Disclaimer and all other policies displayed or incorporated by reference on the Platform.

If you do not agree to these Terms, you must not access or use the Platform. If you use the Platform on behalf of an organisation, company, institution, partnership, government body or other legal entity, you represent that you are authorised to bind that entity to these Terms.

The Platform is operated from Lucknow, Uttar Pradesh, India. These Terms are drafted to support an Indian marketplace model and may be supplemented by specific trainer agreements, training partner agreements, corporate client agreements, data processing agreements, purchase orders, statements of work or event-specific terms.

2. Platform nature and marketplace role

The Platform may operate in one or more of the following roles, depending on the specific programme:

• As a direct provider of training, workshops, webinars, courses, coaching, mentoring, assessments, corporate learning programmes or certificates delivered by the Company or its internal team.
• As a marketplace facilitator that enables independent trainers, instructors, coaches, speakers, consultants, mentors, subject-matter experts, institutes, companies, certification bodies, academies, universities and training organisations ("Training Providers") to list and offer programmes to users.
• As an aggregator, promoter, technology provider, booking platform, payment facilitator, content host or learning management interface for programmes delivered by third parties.
• As a hybrid platform where the Company and third-party Training Providers may jointly design, market, manage, deliver or certify a programme.

For every programme listing, we will make reasonable efforts to identify whether the programme is Company-delivered, internally delivered, third-party delivered, partner-delivered, sponsored, promoted, corporate-only, invitation-only, self-paced, live online, offline, hybrid or otherwise classified. Users must read the listing carefully before purchasing.

For third-party programmes, the relevant Training Provider is responsible for the training content, delivery, trainer conduct, professional competence, materials, representations, certification eligibility, learning outcomes and compliance obligations assigned to that Training Provider under its agreement with us. The Company may facilitate listing, payment, communication, hosting, quality review, complaint handling and limited administration but does not guarantee the independent professional judgement, opinions, conduct, availability or performance of third-party Training Providers.

The Platform may review, moderate, rank, promote, reject, suspend, remove or delist programmes, trainer profiles, reviews, certificates, offers or content for quality, compliance, legal, security, consumer protection or commercial reasons.

3. Definitions

Account means a registered user profile created on the Platform.

Applicable Law includes the laws of India, including the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Digital Personal Data Protection Act, 2023, Digital Personal Data Protection Rules, 2025, Information Technology Act, 2000, Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Central Goods and Services Tax Act, 2017, Integrated Goods and Services Tax Act, 2017, Income-tax Act, 1961, Contract Act, 1872, Arbitration and Conciliation Act, 1996 and any applicable rules, notifications, guidelines, directions or amendments.

Participant, Learner or User means an individual who accesses, registers for, attends, purchases, participates in, downloads, communicates through or otherwise uses a programme or Platform feature.

Programme means any training, workshop, bootcamp, seminar, webinar, masterclass, mentoring session, coaching session, self-paced course, live course, corporate training, assessment, examination, certificate programme, recorded course, internship-linked learning experience, event, conference, consultation or educational service made available through the Platform.

Training Provider includes external trainers, independent trainers, coaches, instructors, speakers, training companies, institutes, partners, academies, corporate trainers, certification providers, content creators and other third parties whose programmes, profiles, materials or services are listed, promoted, sold, delivered or hosted through the Platform.

Company Content means all content owned, licensed or controlled by the Company, including website text, logos, designs, software, systems, dashboards, templates, policies, course frameworks, recordings, presentations, assessment formats, documents, graphics and other intellectual property.

Training Provider Content means content submitted, uploaded, listed, delivered, displayed, licensed or provided by a Training Provider, including course descriptions, slides, videos, recordings, handouts, assessments, certificates, articles, assignments, images, logos and marketing materials.

User Content means content submitted by users, including reviews, comments, questions, chat messages, assignments, project submissions, forum posts, feedback, testimonials, survey responses, images, documents and profile information.

4. Eligibility

You may use the Platform only if you are legally capable of entering into binding contracts under Indian law or, if you are under 18 years of age, only with valid consent and supervision of your parent or lawful guardian.

Programmes directed at minors, school students, college students, exam candidates or vulnerable groups may require additional consent, identity verification, parental approval, attendance safeguards, trainer verification, community restrictions and recording disclosures.

We may refuse registration, purchase, access, participation, listing or payout if we reasonably believe that a user is underage without required consent, has provided false information, has violated our policies, poses a safety or compliance risk or is restricted by law from using the Platform.

5. Account registration and security

You may be required to create an Account to access certain Platform features. You must provide accurate, current and complete information, keep it updated and not impersonate any person or entity.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account. You must immediately notify us at contact@workassist.in if you suspect unauthorised access, credential compromise or misuse.

You must not share your Account, course access, meeting links, recordings, materials, certificates or login credentials with any other person unless expressly permitted by us in writing.

We may require verification of email, phone number, identity, student status, employment status, corporate authorisation, GST details or other information before allowing access to certain programmes or features.

6. Programme listings and information

Programme listings may include title, description, trainer/provider name, mode of delivery, language, duration, schedule, fees, taxes, eligibility, prerequisites, batch size, certificate details, assessment requirements, refund terms, cancellation terms, materials, software requirements, location and other relevant details.

We make reasonable efforts to keep listings accurate but programme details may change due to trainer availability, schedule constraints, venue issues, technical problems, regulatory changes, insufficient enrolment, force majeure or other legitimate reasons. Material changes will be communicated where reasonably practicable.

Users are responsible for reviewing programme details before purchase, including whether a programme is introductory, advanced, live, recorded, self-paced, assessed, certificate-linked, career-oriented, corporate-only, free, paid, sponsored, promoted or third-party delivered.

Any claim relating to accreditation, government recognition, university affiliation, professional body recognition, job assistance, internship assistance, salary outcome, licence eligibility, examination eligibility, credit equivalence or professional certification applies only if expressly stated in the listing and supported by written authorisation from the relevant authority.

7. Pricing, fees, taxes and payment

Fees may include programme fees, platform fees, technology fees, convenience fees, certification fees, examination fees, venue charges, material fees, corporate customisation fees, rescheduling fees, payment gateway fees, taxes and other charges disclosed before payment.

Unless stated otherwise, prices are displayed in Indian Rupees. Taxes, including GST, may be charged in addition to or included in the displayed price depending on the listing and invoice structure.

The legal supplier, tax treatment, invoice issuer, GST liability, TCS/TDS treatment, refund accounting and settlement mechanism may differ depending on whether the programme is Company-delivered or third-party delivered. Users will receive invoices or receipts in accordance with the applicable payment and tax model.

Payments may be processed through third-party payment gateways, payment aggregators, UPI, net banking, cards, wallets, corporate purchase orders, bank transfer or other approved payment methods. Payment processing is subject to the terms, limits, failures, chargebacks, risk controls and security requirements of the relevant payment provider.

We may refuse, cancel, suspend or reverse a transaction where we suspect fraud, unauthorised use, incorrect pricing, listing error, payment failure, chargeback risk, regulatory issue, sanctions issue, misuse or violation of these Terms.

8. GST, TCS, TDS and tax documentation

The Platform is designed for an Indian marketplace environment. Depending on the structure of a programme, the Company and/or Training Provider may have obligations relating to GST registration, GST collection, tax invoices, credit notes, e-commerce operator TCS, income-tax TDS, PAN verification, GSTIN validation and statutory reporting.

Training Providers must provide accurate PAN, GSTIN, legal name, address, bank details, residential status, tax declarations and invoices where required. The Company may withhold payouts, deduct taxes, collect TCS, adjust refunds, issue credit notes or require additional documents as required by Applicable Law or internal compliance procedures.

Users requesting GST invoices must provide accurate GSTIN, legal name, billing address and purchase details before or at the time of purchase. Requests made after statutory timelines or after invoice generation may be declined or processed subject to feasibility.

Tax rates, exemptions, TCS, TDS and invoice treatment may change based on law, government notifications, programme category, provider status, place of supply, user type and payment model. Nothing on the Platform constitutes tax advice.

9. Access to live, recorded, offline and self-paced programmes

Access to programmes is personal, limited, non-transferable, revocable and subject to successful payment, eligibility, compliance with these Terms and programme-specific conditions.

Live online sessions may be delivered through third-party tools such as Zoom, Microsoft Teams, Google Meet, webinar tools, LMS tools or other platforms. Users are responsible for maintaining suitable devices, internet connectivity, software, headphones, cameras, browsers and updates.

Offline sessions may require venue entry protocols, identity checks, safety rules, attendance sheets, photography restrictions, health and safety compliance and conduct rules. The Company may deny entry for safety, security, capacity, payment or conduct reasons.

Self-paced or recorded content may be accessible for the period stated in the listing. Access may expire after the stated duration and may not include updates unless expressly mentioned.

The Company may use attendance tracking, LMS logs, entry records, participation data, quiz results, assignment submissions, identity checks or session recordings to verify completion, certificate eligibility, compliance and quality.

10. Attendance, assignments, assessments and participation

Users must attend sessions on time, participate respectfully, complete required assignments or assessments, comply with trainer instructions and meet stated completion criteria to qualify for certificates or programme completion.

We may refuse certification, remove access, withhold results, invalidate submissions or terminate participation if a user cheats, plagiarises, impersonates another person, uses unauthorised assistance, shares confidential materials, records without permission, harasses others, disrupts sessions, violates academic integrity or breaches these Terms.

Assessment results may be based on automated scoring, trainer evaluation, peer review, live performance, attendance, project submission, examination or other criteria described in the listing. Unless otherwise stated, decisions on completion and certification eligibility are final, subject to the grievance process.

11. Recordings, photographs and session monitoring

Live sessions, webinars, workshops, corporate sessions, breakout interactions, Q&A, chats, screen sharing, voice, video, screenshots, attendance records and related interactions may be recorded, monitored, transcribed or reviewed for programme delivery, quality assurance, dispute handling, security, compliance, accessibility, learner support, trainer review and creation of learning resources.

By attending a recorded session, you consent to such recording and use in accordance with the Privacy Policy and programme-specific disclosures. Where a session involves minors, additional parental or guardian consent may be required.

Users must not record, photograph, screenshot, download, copy, distribute, livestream, republish, sell or share any session, participant image, trainer image, chat, presentation, recording or material unless expressly authorised.

We may edit recordings to remove personal information, irrelevant content, confidential content, technical errors or inappropriate content. Access to recordings may be limited, delayed, removed or disabled at our discretion.

12. Intellectual property rights

All Company Content is owned by or licensed to the Company and is protected by applicable intellectual property laws. No rights are transferred except the limited access right expressly granted under these Terms.

Training Provider Content remains owned by the relevant Training Provider or its licensors, subject to licences granted to the Company for hosting, marketing, delivery, recording, reproduction, modification, translation, distribution, sale, analytics, quality review and administration as set out in the applicable trainer or partner agreement.

Users receive a limited, revocable, non-exclusive, non-transferable licence to access programme materials solely for personal learning or approved corporate training purposes. Users must not copy, reproduce, upload, share, resell, lend, publicly perform, reverse engineer, scrape, translate, create derivative works, train AI models on or commercially exploit any Platform content without written permission.

User Content remains owned by the user but by submitting it to the Platform, the user grants the Company a worldwide, royalty-free, non-exclusive licence to host, store, process, display, reproduce, moderate, analyse, use for training administration and where applicable, use anonymised or consent-based portions for marketing, testimonials, quality improvement or educational purposes.

13. Reviews, ratings, testimonials and community content

Users may be allowed to submit reviews, ratings, questions, comments, discussion posts, testimonials and feedback. Such User Content must be honest, lawful, respectful, non-defamatory, non-infringing and based on genuine experience.

We may moderate, reject, remove, hide, edit for format, investigate or disable reviews that appear fake, incentivised without disclosure, abusive, irrelevant, misleading, defamatory, discriminatory, unlawful, spam-like, posted by competitors, manipulated by trainers or otherwise inconsistent with our policies.

Training Providers must not buy fake reviews, pressure learners for positive reviews, retaliate against negative reviews, review their own programmes or offer undisclosed incentives for ratings.

Rankings, recommendations, badges, search results and featured placements may be influenced by relevance, category, popularity, quality metrics, learner feedback, completion rates, commercial campaigns, paid promotion, internal curation, availability, recency, corporate requirements and compliance considerations.

14. Prohibited conduct

Users must not:

• Use the Platform for unlawful, fraudulent, harmful, abusive, defamatory, obscene, harassing, discriminatory, threatening, misleading or infringing purposes.
• Upload malware, spam, viruses, bots, scraping scripts, credential-harvesting tools or unauthorised automated tools.
• Circumvent payment systems, refund policies, commission structures, security controls, access restrictions, certificate rules or trainer onboarding requirements.
• Impersonate another person, misrepresent qualifications, create fake accounts, manipulate reviews, conduct unauthorised marketing or collect data of other users.
• Share participant data, trainer data, meeting links, paid content, recordings, certificates, assessments or confidential information without authorisation.
• Engage in harassment, bullying, sexual misconduct, hate speech, caste-based abuse, religious abuse, gender-based abuse, intimidation, stalking, doxxing or unsafe conduct.
• Use the Platform to develop competing databases, scrape listings, reverse engineer systems, train machine-learning models without permission or commercially exploit Platform information.
• Make false claims about the Company, Platform, trainers, certificates, jobs, placements, accreditation, government recognition or learning outcomes.

15. Training Provider-specific terms

Training Providers must execute the applicable Trainer Agreement, Training Partner Agreement, Data Processing Agreement, Privacy Addendum, Code of Conduct, commercial schedule and onboarding documents before listing or delivering programmes.

Training Providers are responsible for accuracy of credentials, content, programme descriptions, prices recommended by them, qualifications, licences, professional expertise, legal compliance, tax details, materials, third-party permissions, data protection, conduct and delivery quality.

The Company may withhold listing approval, suspend access, delay payouts, deduct refunds, recover chargebacks, impose penalties, delist programmes, remove content, terminate agreements or report misconduct where a Training Provider breaches Platform policies, fails to deliver, misuses participant data, infringes rights or creates legal or consumer risk.

Training Providers must not solicit participants obtained through the Platform for off-platform payments, competing courses, private coaching, WhatsApp groups, mailing lists, corporate work or repeat business except as expressly permitted in writing by the Company.

16. Corporate training and institutional users

Corporate clients may purchase programmes for employees, consultants, students, members or other nominated participants. Corporate training may be governed by a separate master services agreement, statement of work, purchase order or institutional arrangement.

The corporate client is responsible for ensuring that nominated participants are authorised to attend, have required devices and access, and understand applicable attendance, privacy, recording and conduct rules.

Corporate reports may include attendance, progress, completion, assessment, feedback and certificate information, subject to the Privacy Policy and applicable contractual arrangements.

Custom corporate materials, confidential information, internal case studies, recordings and reports may be subject to additional confidentiality, IP, data processing and retention provisions.

17. Third-party tools, websites and services

The Platform may integrate or link to third-party services, including payment gateways, video conferencing tools, LMS providers, cloud hosting providers, analytics tools, email tools, messaging providers, certificate verification tools, identity verification tools and social media platforms.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for failures, downtime, restrictions, changes or independent acts of third-party providers but we will use reasonable efforts to select appropriate service providers for core Platform operations.

Users must comply with third-party platform rules when attending sessions through those platforms.

18. Refunds, cancellations, rescheduling and chargebacks

Refunds, cancellations, credits, no-show rules, rescheduling, chargeback handling and non-refundable items are governed by the Refund and Cancellation Policy and programme-specific terms displayed before purchase.

A refund request does not automatically guarantee refund approval. Eligibility depends on programme type, delivery status, access usage, cancellation timing, trainer involvement, digital content access, corporate terms, payment provider status, chargeback status and applicable law.

Where a third-party Training Provider is responsible for cancellation, non-delivery, quality failure or policy breach, we may recover refund amounts, chargeback losses, tax adjustments, gateway fees or penalties from that Training Provider.

19. Certifications and outcomes

Certificates, badges, letters, completion records, participation records, assessment scores and verification pages are subject to the Certification Disclaimer.

Unless expressly stated and lawfully authorised, Platform certificates are not degrees, diplomas, licences, government-recognised qualifications, university credits, regulated professional credentials or guarantees of employment, promotion, salary increase, admission, visa eligibility, professional registration or regulatory approval.

We may revoke, correct, suspend or invalidate certificates issued in error or obtained through fraud, impersonation, plagiarism, misconduct, payment reversal, breach of policy or failure to meet completion requirements.

20. Data protection and privacy

Personal data is processed in accordance with the Privacy Policy. By using the Platform, you acknowledge that we may process personal data for account creation, training delivery, payment, certification, support, communication, analytics, security, compliance, recording and other lawful purposes described in the Privacy Policy.

Training Providers who access participant data must comply with the Trainer Data Processing Agreement or Training Partner Privacy Addendum and must process personal data only for authorised programme purposes.

Users must not collect, store, share, sell or misuse personal data of other users, trainers, staff or participants.

21. Security

We implement reasonable technical and organisational safeguards. However, no system, network, device, transmission or storage method is completely secure.

You must use secure passwords, updated software, safe devices and trusted networks. You must not attempt unauthorised access, vulnerability scanning, denial-of-service attacks, credential stuffing, scraping or any activity that compromises Platform security.

We may monitor access logs, device data, unusual patterns, payment risk, abuse reports and security events for fraud prevention, system protection, compliance and user safety.

22. Disclaimers

Programmes are provided for education, skill development, awareness, career improvement, professional development or knowledge purposes. They are not a substitute for professional legal, medical, financial, tax, regulatory, engineering, psychological, safety or other expert advice unless expressly provided by a qualified professional under a separate engagement.

We do not guarantee uninterrupted access, error-free content, specific learning outcomes, job placement, income, admission, professional success, examination success, promotion, salary growth, client acquisition, certification recognition or regulatory acceptance.

Opinions expressed by trainers, speakers, mentors, participants or Training Providers are their own and do not necessarily represent the Company.

23. Limitation of liability

To the maximum extent permitted by law, the Company, its directors, officers, employees, consultants, contractors, affiliates, licensors and partners shall not be liable for indirect, incidental, special, punitive, exemplary or consequential loss, including loss of profits, loss of opportunity, loss of business, loss of goodwill, loss of data, interruption, reputational harm or third-party claims arising from use of the Platform.

Subject to Applicable Law, the total liability of the Company for claims arising from or relating to a paid programme shall not exceed the amount actually paid by the relevant user to the Company for that specific programme during the preceding twelve months.

Nothing in these Terms excludes liability that cannot be excluded under Applicable Law, including statutory consumer rights where applicable.

24. Indemnity

You agree to indemnify, defend and hold harmless the Company, its directors, officers, employees, contractors, affiliates, licensors and agents from and against all claims, losses, damages, penalties, liabilities, costs and expenses arising out of or relating to your breach of these Terms, misuse of the Platform, infringement of rights, violation of law, misconduct, unauthorised recording, payment fraud, data misuse, false information or harmful conduct.

Training Providers additionally indemnify the Company for claims arising from their content, credentials, delivery, tax non-compliance, privacy violations, data breaches, intellectual property infringement, misleading claims, professional misconduct, non-delivery or breach of trainer/partner agreements.

25. Suspension, termination and account restrictions

We may suspend, restrict, terminate, disable, delist or block access to the Platform, programmes, certificates, user accounts, trainer accounts, partner accounts, payment features, reviews, content or communications if we reasonably believe that there has been a breach of these Terms or risk to users, the Platform, legal compliance, payments, data security or public reputation.

Termination does not affect accrued rights, payment obligations, refund decisions, tax records, confidentiality obligations, IP rights, data retention, dispute resolution, indemnity or other provisions intended to survive.

26. Changes to the Platform and policies

We may update, modify, suspend, discontinue or replace any part of the Platform, policies, programmes, features, pricing, access duration, ranking systems or terms from time to time.

Updated policies will be posted on the Platform with the effective date. Continued use after publication constitutes acceptance, subject to rights provided under Applicable Law.

27. Governing law, jurisdiction and dispute resolution

These Terms are governed by the laws of India.

The parties shall first attempt to resolve disputes through good-faith discussions. If unresolved, disputes between the Company and business users, trainers, Training Providers or corporate clients may be referred to arbitration under the Arbitration and Conciliation Act, 1996, with seat and venue at Lucknow, Uttar Pradesh, language English and a sole arbitrator appointed through a neutral mechanism agreed by the parties or, failing agreement, in accordance with Applicable Law.

Subject to arbitration and statutory consumer remedies, courts at Lucknow, Uttar Pradesh shall have exclusive jurisdiction.

Nothing in these Terms prevents a consumer from exercising statutory rights before consumer commissions or other authorities having jurisdiction under Applicable Law.

28. Contact