1. Introduction

This Cookie and Tracking Technologies Policy explains how the Platform uses cookies, pixels, tags, SDKs, local storage, session storage, device identifiers, analytics scripts and similar technologies.

This Policy should be read with the Privacy Policy. Capitalised terms have the meaning given in the Terms or Privacy Policy.

2. What cookies and tracking technologies do

Cookies are small files or pieces of information stored on your browser or device. Similar technologies may identify a browser, device, session or interaction.

These technologies help us keep users logged in, secure accounts, remember preferences, process payments, measure website performance, understand user behaviour, prevent fraud, personalise content, deliver advertising where permitted and improve training experiences.

3. Types of cookies used

3.1 Strictly necessary cookies

These are required for the Platform to function and may be set without optional consent where permitted by law. They support login, session management, security, payment flow, fraud prevention, load balancing, consent storage and access control.

3.2 Functional cookies

These remember choices such as language, region, accessibility settings, saved filters, preferred learning categories and dashboard preferences.

3.3 Analytics and performance cookies

These help us understand traffic, user journeys, page performance, errors, session duration, course discovery, checkout abandonment and content effectiveness.

3.4 Marketing and advertising cookies

These help measure campaigns, build audiences, limit ad frequency, show relevant ads, conduct remarketing and measure conversions where permitted and subject to user preferences.

3.5 Embedded content cookies

Training pages may contain embedded videos, maps, calendars, forms, social media widgets, payment widgets or webinar tools that set their own cookies.

4. Information collected through cookies

Cookie and tracking technologies may collect IP address, device type, browser, operating system, referrer, pages viewed, clicks, scrolls, session duration, approximate location, campaign source, ad interactions, course viewed, checkout behaviour, error events and unique identifiers.

5. Cookie consent and preferences

Where required, we will display a cookie banner or preference centre allowing users to accept, reject or customise non-essential cookies.

Strictly necessary cookies cannot be disabled through our preference centre because they are required for the Platform to function.

Users may change preferences at any time through cookie settings or browser controls.

6. Third-party cookies

Third-party providers may set cookies or similar technologies when their tools are used on the Platform. Their practices are governed by their own policies.

7. Children and targeted advertising

We do not knowingly use targeted advertising, behavioural tracking or profiling directed at children where prohibited by Applicable Law.

8. Managing cookies through browsers

Most browsers allow users to block, delete or restrict cookies. Browser-level blocking may affect login, checkout, course access, video playback, consent storage or dashboard functionality.

9. Indicative retention

Session cookies may last until the browser or session ends. Security cookies may be retained up to 12 months or as needed. Preference cookies may be retained up to 12 months. Analytics cookies may be retained up to 26 months. Marketing cookies may be retained up to 24 months. Consent cookies may be retained up to 24 months or until preferences change.

10. Updates

We may update this Policy when we add or remove cookies, change tools, change legal requirements or modify Platform functionality.

11. Contact